Job Description :
Title Veeva Vault Support

Location Boston MA

Skill: Veeva Vault Clinical
Application On-boarding (access provisioning)
End user deactivation (by request or for Terminated employees)
Configuration Management for Operations Support (biz admin type activities: picklists, labels, etc)
Incident Management and Problem Mgmt
Knowledge Management (what can Level 1 support do)
Outage Notifications
User and Technical Support (Level 2 support: helping users use Vault)
Vault Loader support
Configuration Management for Veeva releases (enabling configurations for new functionality)
Veeva release impact analysis
Veeva release outage support
Integration design documentation
Integration development, implementation, and maintenance


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