Job Description :
Design, build, maintain, and extend data models within Varicent ICM platform. Provide team members and users with assistance solving application related problems, such as integration of plan designs within Varicent ICM system or reporting dashboards to display plan status. Analyze requirements, plan and design system tables / components using techniques, such as structured analysis, data modeling and information engineering. Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications. Assess the usefulness of pre-developed designs and adapt them to changes in business needs. Develop, document and revise system SOP's (procedures), define test procedures and quality standards. Review and analyze applications, including performance results, to provide enhancement recommendations and process improvements. Oversee work products of other Systems Analysts and serve as project leaders for small-sized systems projects. Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue. Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system. Cross collaboration with developers and peers will become part of your daily routines. Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product's business value.