Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: Cisco UCCE Engineer | Telephony Engineer Location: Dearborn MI Full time Permanent Position Description This position is for a Telephony Engineer on the Ford Credit Service Center Engineering team. This technical position will be part of a team providing engineering function for UCCE core components (CVP, ICM/AW, CUSP, GWs, etc, dialer, and call recording applications/infrastructure. UCCE is the telephony platform supporting Ford/Ford Credit call centers globally. Duties include: Lead/contribute to the design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer/Call Recording space Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution Work with Cisco TAC and help guide managing the Contact Center Enterprise environment Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems Works on problems of diverse scope and complexity Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes Reviews or presents technology solutions to working teams, suppliers, and customers. Keep up-to-date on relevant competitive solutions, products and services. Primary Skills Required * Demonstrated ability design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT) Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management Additional Skills preferred Experience with networking and how the UCCE and CUCM systems integrate on a corporate network. Experience with vCenter, ESXi, VMs Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail Experience Required 7+ years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE - ICM, CVP, CUIC and Finesse Experience of certifying and introducing new infrastructure technologies, designing or implementing complex components and services, building, testing, and integrating infrastructure components or services, applying security and controls policies for infrastructure components Additional Experience preferred Experience with administrating ESXi hosts, Virtual Machines, and Linux appliances Knowledge of Windows Server & Linux OS, Windows/Linux scripting Knowledge of Verint call recording solution Knowledge of Noble outbound dialers Knowledge of Cisco ICM and CVP call script development Education Required Bachelor's degree or equivalent experience required Skills: UCCE Engineer, UCCE, VOIP Engineer, Cisco Voice Engineer, Voice Engineer If your skills match our requirements, Click here to Apply. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc