Job Description :
Job Title: Technical Systems Analyst
Location: Charlotte, NC
Duration: 6+Months

Job Description:

Experience with Tableau and PowerBI visualization tools to assist with reporting.
Experience in systems that support Marketing, Sales, or Finance
Excellent communication skills, verbal and written
Present technical topics in a simplified customer-friendly manner
Good listening skills
Very articulate and easy to understand by phone
Able to create effective user documents
Able to create effective PowerPoint decks for the executive level
Emails that are clear, short, and have proper grammar
Self and audience awareness to be most effective in communicates
Some experience with support ticket through resolution process and HTML.
Experience with Salesforce or HubSpot CRM systems as user or Admin
Ability to gather requirements, effectively document, prioritize and translate into configuration options with 3rd party tools in an Agile team environment.
Experience with Confluence, Jira or Miro tools
Lead some support projects as Product Owners including launching them
Ability to manage time and multiple priorities for varying internal and external partners
High active reading and listening to manage and effectively resolve customer support requests using email and phone

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