Job Description :

Job Title: Technical Support Analyst

Term: 12 Months

Location: Atlanta, GA

Required Skills

  • 6+ years of experience with mandatory network experience with CCNA


  • Coordination with Business and Project teams to ensure that the organization standards are followed, service level agreements are established and followed and all deliverables meet requirements.
  • Defines, redesigns, and documents operations processes and procedures.
  • Gathers, develops, coordinates, and maintains requirements for operations projects from initial phase to final implementation, ensuring deliverables meet requirements.
  • Maintains and communicates operations project status and issues.
  • Participates in evaluations of operations tools, facilities, and technology.
  • Partners with project teams and business users regarding new systems development to ensure that operations standards are followed and prepares the operations staff to provide support
  • Partners with support staff and vendors to ensure that existing systems comply with operations configurations and performance standards.
  • Partners with application teams and business users to establish service level agreements for operations functions.
  • Participates in integration and acceptance testing of new systems and leads from an operations perspective.
  • Assists in training and mentoring operations personnel in current procedures and tools.
  • Analyzes incident trends, identifies problems, and follows through on problem resolution.

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