Job Description :
Job Details
Job Description

Strong Linux skills (proper hands-on of using commands and scripting) as most of the applications runs on file system.
Strong SQL skills. Should be able to write basic queries using SQLs using joins, sub-queries, DMLs and DDLs

Strong knowledge in Java Application support/API support/Batch support

Monitoring tools knowledge and experience in Splunk, Dynatrace or any tools
L2 PROD Support experience (aware of ITSM Process and tools) Workorder/Incident/Change/Problem management
Good to have Release management with DevOps tools (CI/CD pipelines in Jenkins), Added advantage - (kubernetes, docker, any cloud)
Show interest to do automations in scripting (Unix/Python)
Good and confident communication skills and Positive learning attitude

Deliver

NoPerformance ParameterMeasure
1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2Team ManagementProductivity, efficiency, absenteeism
3Capability developmentTriages completed, Technical Test performance
Mandatory Skills: Unix Application Programming . Experience: 5-8 Years .
             

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