Job Description :
Systems Architect V-Salesforce/ Systems Architect V/ Salesforce - Apex
Sacramento, CA
Duration: 12+ months
US Citizen or Green Card Required
Must be onsite Sacramento, CA
Qualifications
SalesForce AA Certification Required
Minimum of 2 years of Contact Center, Customer Service and/or Field Service experience
Minimum of 2 years of experience in Salesforce.com Platform with a focus on Service Cloud
Minimum of 3 years of consulting experience
Minimum of 3 years of requirements gathering and design experience, including process mapping and gap analysis
Minimum of 3 years of functional understanding of leading CRM and Customer Service technologies including Salesforce.com, Siebel, Pega, Oracle RightNow, or Microsoft Dynamics CRM
Preferred Skills
Salesforce.com Certifications (3 or more) including Communities and Lightning
Experience implementing Communities enterprise integration architectures
Strong knowledge of Salesforce.com architecture components - sales, service and marketing clouds
Ability to define and communicate the big picture in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
Data modeling skills, Site taxonomy skills
Familiar with user experience best practices
Understanding of Contact Center, Customer Service and/or Field Service processes
Good analysis and diagnosis skills
Proven success in contributing to a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Excellent leadership, communication (written and oral) and interpersonal skill
Structured communication