Job Description :

Position: Sr. Technical Support Expert

Location: El Paso, Texas

Job Responsibilities:

  • Provide exceptional support for the DocuSign Agreement Cloud (DAC) and associated services
  • Answer incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows.
  • Utilize support tools and resources necessary to get the job done, including telephone, Salesforce, Jira, DocuSign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling.
  • Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience.

Basic Qualifications :

  • Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline
  • 3 years of SaaS troubleshooting experience in a Technical Support capacity
  • Understanding of modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar
  • Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
  • Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
  • Effective communication skills which are a key component of this role

Preferred Qualification:

  • Ability to troubleshoot regular expressions and other complex data validation rules
  • Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth
  • Familiarity with structured query languages such as SQL and SOQL


Mohit Chandravanshi

Technical Recruitment

P: E:

2N Market St, Suite # 400, San Jose, CA- 95113



E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.