DKMRBH Inc.
Wilmington, DE
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Job Description :
Per Mgr: Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed.
100% ON SITE from Day One
Parking not provided for contractors
Duration: Expected to go 1 yr beyond May 31, 2025

ABOUT THE ROLE
Client seeks qualified resource to be responsible for:
  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Writing and editing documentation about troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.
  • Troubleshooting VPN, Networking, and ISP problems.
Skill Required / Desired Amount of Experience
Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 6 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Writing and editing training manuals. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 2 Years
An openness to learning new technologies. Required 4 Years