Job Description :
Positions: SFDC Architect
Location: Charlotte, NC

Duration: 6 Months c2h



Architect level SFDC resource

Servicecloud implementation for Contact Center

Replacing current CRM Seibel

Lead the effort

Experience with Service cloud, Lightning web console

Experience with Rest API

Integration will be a good portion as data is pulled from various sources:

Customer data management, Order history, Sales, Assets, Products etc

Experience with DevOps – Test automation, deployment automation, CI/CD specific to SFDC (DX)

Experience with new implementation of service cloud, conversion from other CRMs (Seibel preferred)

Experience with working with integration teams, middleware layers (REST API/ESB)

Certification around Architect level skills or Advanced developer skills is a plus


Client : Tech Mahindra