Job Description :
Positions: SFDC Architect
Location: Charlotte, NC


Duration: 6 Months c2h


 


Skills:


Architect level SFDC resource


Servicecloud implementation for Contact Center


Replacing current CRM Seibel


Lead the effort


Experience with Service cloud, Lightning web console


Experience with Rest API


Integration will be a good portion as data is pulled from various sources:


Customer data management, Order history, Sales, Assets, Products etc


Experience with DevOps – Test automation, deployment automation, CI/CD specific to SFDC (DX)


Experience with new implementation of service cloud, conversion from other CRMs (Seibel preferred)


Experience with working with integration teams, middleware layers (REST API/ESB)


Certification around Architect level skills or Advanced developer skills is a plus


 

Client : Tech Mahindra