Job Description :
Job Description:

Experienced ITSM specialist with ServiceNow ITOM experience to support its implementation and rollout.
Responsibilities include modelling and developing service maps within the platform, performing discovery of business services and their dependencies, resolving issues with the auto-discovery process, configuring collectors, integrating with monitoring solutions, build dashboards, and validating the accuracy of the maps and service uptime.
Must have experience in service architecture; identifying and resolving technical risks and complex integration issues
Collaborating with project managers, vendors, and other IT teams on the planning and delivery of projects.
Understanding of CI/Asset classes and Model categories
Understanding of all the four phases of ServiceNow discovery (Scan, identify, classify and exploration)
Knowledge of discovery schedules and discovery IP range sets
Must have configuration and deployment knowledge of MID server in customer infrastructure
Understanding on type of credentials required to discover different IT components in an infrastructure
Hands on experience in analysing, designing, developing/writing, and managing ServiceNow core applications such as Incident, Problem, Change or Service Request.
Should have good understanding of Import sets and Transform maps
Good understanding of networking and OS (Unix and Windows) basics
Basic understanding on Virtual platforms & storage devices
Strong experience working with ITIL and ITSM
Experience with any other discovery tools like HP uCMDB, Zenoss core, Nagios etc. would be a plus
ServiceNow Implementation certification would be a plus

Client : Cognizant