Job Description :

Job Title: Service Now ITSM, APM

Location: Detroit - MI

Skill Description:8+ years in ServiceNow ITSM and APM

1- ITSM, ServiceNow experience, APM - Mid Level experience for Tactical work like

  1.  Work on app and Tech catalog Approval.
  2. Data quality needs
  3. Support Attestation process by application and Technology owners
  4.  Work on ideas and stories for ServiceNow enhancements.
  5.  Update knowledge articles in Service now.
  6. Keep the lights on and continue to improve the Automation.
  •  Understand and articulate complex problems related to the specific technology
  •  Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations. Support pre-sales and create marketing collateral such case studies and capability deck
  •  Capture and present project's capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions
  •  Interface with community network to retain technology competitiveness. • Work with the client team to address escalations.
  •  Implement change requests and engineering tasks
  •  Lead the technical discussions in customer governance calls
  •  Interact with the user / customer / first level management " Ability to apply business concepts into a technical solution

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