Job Title: Service Now ITSM, APM
Location: Detroit - MI
Skill Description:8+ years in ServiceNow ITSM and APM
1- ITSM, ServiceNow experience, APM - Mid Level experience for Tactical work like
- Work on app and Tech catalog Approval.
- Data quality needs
- Support Attestation process by application and Technology owners
- Work on ideas and stories for ServiceNow enhancements.
- Update knowledge articles in Service now.
- Keep the lights on and continue to improve the Automation.
- Understand and articulate complex problems related to the specific technology
- Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations. Support pre-sales and create marketing collateral such case studies and capability deck
- Capture and present project's capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions
- Interface with community network to retain technology competitiveness. • Work with the client team to address escalations.
- Implement change requests and engineering tasks
- Lead the technical discussions in customer governance calls
- Interact with the user / customer / first level management " Ability to apply business concepts into a technical solution