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Salesforce Support Engineer / Lead.
Mountain View, CA
Mountain View
CA
94043
Date
: Jun-15-21
2021-06-15
2021-06-22
Salesforce Support Engineer / Lead.
Mountain View, CA
Jun-15-21
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
SalesForce.com Developer
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Salesforce.com, cpq, salesforce cloud
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
Market
Duration
:
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
SalesForce.com Developer
Permanent Direct Hire
FULL_TIME
Direct Client Requirement
Required Skills
:
Salesforce.com, cpq, salesforce cloud
Preferred Skills
:
Domain
:
IT/Software
Cambridge Technology Inc
Atlanta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
8+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities. Strong knowledge of administrative activities. Experience in Lead Mgmt, Opportunity Magmt, Salesforce CPQ, Partner community, and Deal Registration is the functional area of the support
Experience in Salesforce Lightning, triaging and debugging configuration-related issues and APEX Code/trigger, etc
.
Understand peripheral interfaces with Sales Cloud and API integration, managed packages
Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution
Understands SLA, KPIs defined for the Service team and ensured adherence
Single point of contact for complete AMS support engagement at onsite; need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based on offshore.
Flexible to provide on-call support for P1 issues
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