Job Description :
Requirements (Anthem) Bachelor's degree in Technology related field or work experience equivalent Sales Cloud and Service Cloud experience required Healthcare insurance experience highly preferred Salesforce Certified Administrator (Advanced Admin preferred or the ability to acquire within first year of employment) Experience as a Salesforce Professional (not just a User) Experience with writing user stories Experience delivering enterprise software solutions Experience with sales and sales operations business processes Overall responsibilities: The Salesforce Systems Analyst will be responsible for helping to build and support world-class applications to automate and improve productivity of the business processes across all ADS departments (Sales, Marketing, Support, Legal, Finance, etc. The Candidate will be responsible for partnering with Business Stakeholders and the Development team. Create user stories and work closely with Product Owner and product Managers to effectively create and manage backlog Understand the impact of requirements to business processes and technical landscape. Configure and customize systems to meet requirements. Maintain and enhance workflows, functions and configurations within Salesforce. Work with development, and production support teams to communicate, verify, test, and deploy the desired functionality changes. Troubleshoot issues and implement solutions in Salesforce and associated systems that support business and internal processes. Encourage adoption of new functionality by deploying training and documentation. Communicate regularly with the user base regarding new features, enhancements, and changes. Document processes, field maps, procedures, and workflows. Manage multiple competing priorities through effective organization and communication. Experience with integrations and cloud-based business applications Knowledge of software development languages such as Salesforce Apex, Java, JavaScript, etc. Ability to manage time effectively, understand directions, work both independently and as part of a team Strong problem-solving skills
             

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