Skill Matrix |
Technology | Years of Experience |
Overall IT Experience | |
Communication (1 - 10) | |
Experience in supporting Robotics Process Automation, or other automation scripting background. | |
Technical acumen in supporting a diverse variety of business applications in an administrative capacity like Zoom, DocuSign, Microsoft Teams | |
Strong understanding of Enterprise architectures including Active Directory, SIEM, CASB, CMDB, etc. | |
Programming skills in one or more scripting languages, PowerShell required | |
Experience with both cloud and physical infrastructure (Azure a plus) | |
Develops deep understanding & know-how of the domain for the products that they work on. | |
Hands-on skill with Microsoft Azure with proven experience on Azure AD | |
Troubleshoot production issues impacting performance/availability/stability of our applications | |
Eliciting information from multiple sources and creating requirements for a software solution that satisfies all inputs | |
Decomposing customer and internal systems specifications into software requirement specifications | |
Keeps documents and systems (for example: ServiceNow) updated with relevant information related to the project requirements and delivery status | |
Engage with and manage third-party contractors. Knowledgeable in ITIL practices, for service delivery | |
5+ years' experience working in large-scale production environments | |
Can balance multiple priorities at one time | |
Preferred: Microsoft Certification Azure | |