| Skill Matrix |
| Technology | Years of Experience |
| Overall IT Experience | |
| Communication (1 - 10) | |
| Experience in supporting Robotics Process Automation, or other automation scripting background. | |
| Technical acumen in supporting a diverse variety of business applications in an administrative capacity like Zoom, DocuSign, Microsoft Teams | |
| Strong understanding of Enterprise architectures including Active Directory, SIEM, CASB, CMDB, etc. | |
| Programming skills in one or more scripting languages, PowerShell required | |
| Experience with both cloud and physical infrastructure (Azure a plus) | |
| Develops deep understanding & know-how of the domain for the products that they work on. | |
| Hands-on skill with Microsoft Azure with proven experience on Azure AD | |
| Troubleshoot production issues impacting performance/availability/stability of our applications | |
| Eliciting information from multiple sources and creating requirements for a software solution that satisfies all inputs | |
| Decomposing customer and internal systems specifications into software requirement specifications | |
| Keeps documents and systems (for example: ServiceNow) updated with relevant information related to the project requirements and delivery status | |
| Engage with and manage third-party contractors. Knowledgeable in ITIL practices, for service delivery | |
| 5+ years' experience working in large-scale production environments | |
| Can balance multiple priorities at one time | |
| Preferred: Microsoft Certification Azure | |