Job Description :

Required Skills

Amazon Lambda; AWS Connect; AWS Kinesis; AWS Management Tools; AWS Infrastructure; Call Center Design; Customer Care/ContactCenter Optimization; CTI and Contact Channel Integration; Amazon Cloud Service; Amazon Web Services (AWS);Amazon Web Services DynamoDB

Preferred Skills  Amazon Connect Integration with Service Now, Kore.AI, Calabrio, Acqueon and 3rd party Apps

Responsibilities  Discovery, design and implement Amazon Connect contact center solution with integrations to other 3rd party applications including Service Now CRM and Kore.AI chatbot. Complex call flow designs including natural language, AI, Contact Lens, Wisdom, transcription, call recoding, screen recording and outbound dialing campaign. Setup Kinesis stream for reporting. Amazon Marketplace apps integration including Calabrio and Acqueon. Solution will support multiple environments, for example: dev, test, staging, production. Work closely with cross functional team members and project leads to coordinate delivery of project timeline and milestones including daily/weekly status updates and project planning..


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