Job Description :
Greetings from Criticalriver!!!

Position – Production Support Analyst (Pharma Background)
Location – Harry Town, NY (Remote up to pandemic)
Duration – 6+ Months

Job Description:
Experience in Pharma Domain is MUST
(Mandatory) Good GXP Knowledge
(Mandatory) Good customer handling skill
He / She should be technically good, this is a Techno-Functional role
Should have good communication and leadership skills
Provide L2/L3 support for Application
L2 support will mainly include handling the end user issues in the product
L3 will include customization and improvement on the tool
Work with the vendor for any major issues/bugs in the application
Coordinate with vendor for the product releases
Should understand the integrations well and work with the integrated teams for any issues
In a 24/7 project, candidate should be flexible to work in shifts
Ability to mentor and lead support team and the release management teams
Ability to engage in customer discussions for requirements analysis
Good knowledge in ITSM tools and processes
Good Knowledge on GxP process
Handle change Management activities
Good to have programming knowledge .NET, JAVA, SQL"
Note: if you know of someone who may be a good fit, please forward this to them.