Job Description :

A quick brief of the Job:

ServiceNow - Production Support Lead

Permanent

location: Austin, TX (Onsite)

Required Qualifications:

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

  • Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix.

  • Strong experience in supporting ServiceNow Platform.

  • Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB).

  • Experience in working on ServiceNow Production support projects

  • Familiarity with integration concepts (API, Webservices, REST/SOAP).

Preferred Qualifications:

  • Good to have - ServiceNow Certified System Administrator (CSA) certification.

  • Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM.

  • Experience in ServiceNow upgrades and patching activities.

  • Experience and desire to work in a Global delivery environment.

  • Ability to work in diverse/multiple team stakeholder environment and client interfacing skills.

  • Analytical and communication skills.

             

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