Job Description :
Role : Nexidia Technical Architect (IVR Technologies)Location: 1055 LPL Way, Fort Mill, SC 29715, United StatesDuration: Long Term. Experience Level Required  10+ YearsMandatory Required SkillsInteractive Voice Analysais, Design Skills, IVR Technologies, conceptual design, logical design and physical designPreferred /Desired SkillsHands on experience in creating high level and low level solution specificationsJob Description                      ·                General IT Troubleshooting experience·                Windows 2012 Server support experience·                Incident tracking and resolution·                Change Management creation and execution experience·                PowerShell experience·                NICE/GIR Call Recording Experience·                Self-starter and results oriented·                Experience managing vendors and vendor resources to drive results·                Provide technical thought leadership to deliver business objectives·                Agile experience·                Must be able to work a dynamic schedule that may include off-hours work·                Good written and verbal communication skills·                Experience with system monitoring and metrics tracking  Supporting the Interaction Analytics program (Nexidia·                Clarify functional requirements that will inform design and scope discussions·                Create proposed design and architectural models that support transformation to target state·                Partner with Enterprise Architecture and pertinent technology partners to get consensus on design and conceptual models of proposed strategies·                Formal engagement of vendor engineer professional services to clarify end state·                Coordinate POST implementation smoke testing and validation  to include regression testing