Job Description :
Job Title: Nexidia Technical Architect Location: Fort Mill, SC Duration : Contract Mandatory Skills: Interactive Voice Analysais, Design Skills, IVR Technologies, conceptual design, logical design and physical design Job Description General IT Troubleshooting experience Windows 2012 Server support experience Incident tracking and resolution Change Management creation and execution experience PowerShell experience NICE/GIR Call Recording Experience Self-starter and results oriented Experience managing vendors and vendor resources to drive results Provide technical thought leadership to deliver business objectives Agile experience Must be able to work a dynamic schedule that may include off-hours work Good written and verbal communication skills Experience with system monitoring and metrics tracking Supporting the Interaction Analytics program (Nexidia Clarify functional requirements that will inform design and scope discussions Create proposed design and architectural models that support transformation to target state Partner with Enterprise Architecture and pertinent technology partners to get consensus on design and conceptual models of proposed strategies Formal engagement of vendor engineer professional services to clarify end state Coordinate POST implementation smoke testing and validation to include regression testing