Job Description :
Job Title: Network Engineer
Location:San Jose,CA
Duration: 6+Months.
Rate: DOE
Job Description:
22.1 IT Network Management
2.1a Technical support
? Assist existing Helpdesk team to Oversee, investigate and troubleshoot following systems as needed: network operating systems, WLAN, Cloud environment, network topologies, network hardware, computer operating systems, routing, switching, data privacy and security.
? Coordinate Priority 1 (P1) requests with different support teams as for timely resolution as per SLA.
? Review actions and data for all support requests with the existing helpdesk support team.
? Oversee and troubleshoot support issues related to O365
? Review and Coordinate all helpdesk requests related to executives and VIPs.
2.1b As-is analysis, system/process documentation and recommend improvements
? Review past ticket data and provide templates for reporting on key metrics for management and support team
? Document local area network policies and related security policies and standards. Identify gaps and create documents as needed.
? Review client support processes and documentation. Identify gaps and recommend changes/improvements based on best practices (ITIL etc.
? Review the handshake and alignment processes between different teams for managing P1/P2 tickets including ability to deliver as per the SLAs. Identify gaps and recommend process improvements.