Job Description :
New Job Order Request: JOB-17373 NOTE: This role will be remote, "Temporarily" until the IBM Travel Ban due to COVID is lifted. Client: City of New York (IBM) Reference No: S2PJTG Location: New York City, NY Duration: 19 Oct 2020 - 31 Mar 2021 Job Title: Production Support Manager No. of Positions: 1 Job Requirements: 7+ years of experience of MS Dynamics 365 Production support handling 24x7 Support 365 days Discuss all production support aspects with application development management. Lead technical support calls for production and troubleshoots issues. Develop relations with business community and the other service providers. Set up Coverage model Production support processes and Arrange assign adjust and monitor shifts to have appropriate coverage. Provide additional support to existing production support procedures. Interact with infrastructure release management change management QA DBA and other Production Support application teams. Provide regular status reports to management on application status and other metrics. If interested, please:send candidate with below details: #2 Where are you based? #3 When are you available to start? #4 What is your USD hourly (All Inclusive / No Expenses paid) rate? #5 How many years of experience do you have with: MS Dynamics: MS Dynamics 365: Production Support: Lead: #6 Any certifications? #7 LinkedIn: #8 Skype ID: #9 Birth Month & Birth Day (Not Year): #10 Have you worked with IBM as an employee or contractor/consultant?