Job Description :
Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.

Responsibilities: Diagnose, troubleshoot and identify solutions to software and hardware issues for critical Push-To-Talk, IoT, and other voice and data services Ask customers targeted questions to quickly understand the root of the problem Talk customers through a series of actions, either via phone, email or chat, until they've solved a technical issue Provide prompt and accurate feedback to customers Prioritize and manage several open issues at one time Document technical knowledge in the form of notes and manuals Conduct product validation of products for Southern Linc Key requirments: Strong Android debugging skills, including usage of ADB Strong device debugging skills, including the usage of QXDM Strong LTE technical skills Communication and interpersonal skills Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base. Ensure customers using Southern Linc products have quick resolution to recurring hardware and software issues. Escalate issues to management that need executive attention Required Skills : Test Engineer AND Device AND LTE Basic Qualification : Additional Skills : Background Check :Yes