Job Description :
Linux Server Engineer
Chicago , IL
12 month contract
Top Skills:
1. SQL/Linux
2. Python/Perl scripting
3. App support/operations
This associate will primarily be responsible for maintaining and supporting the TD AMERITRADE production applications environment. Some of these environments include Retail Trading, Active Trader, Institutional, and internally client facing systems. Some responsibilities include responding to alerts and escalations, managing the Remedy & Jira Incident Tracking Queue, technical documentation, and independently supporting/configuring complex systems. These responsibilities will expose the associate to a greater support role and a larger impact on the direction and success of their systems.
Main Accountability 1: Monitor, maintain, & support client facing applications as well internal enterprise systems
Examples:
Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
Quick response to system monitors, alerts, escalations and all outages
Main Accountability 2: Provide Support Leadership in designated support systems
Examples:
Provide 24/7 on-call support on rotating schedule including specific designated systems
Study software documentation to understand our applications business and technical alignment for providing maximum support
Analyze statistics and Incidents to develop and execute availability improvement plans
Work with peers and vendors to design technical solutions to complex application issues
Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
Focus on service restoration and reducing Mean Time To Restoration (MTTR)
Provide support guidance and direction for Engineer I associates within Production Support Applications
Maintain space requirements on servers
Main Accountability 3: System Knowledge Acquisition
Examples:
Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
Continued comprehension of proprietary systems and subsequent system and procedural updates
Provide the role of SME for the systems designated by Management
Main Accountability 4: Perform a set of daily operational duties that ensure seamless operation of production systems
Examples:
Perform routine maintenance on application servers and track system performance
Recognize opportunities for improved process or procedures & act on them
Main Accountability 5: Communication / Service
Examples:
Communicate to the Management about service disruption and take initial measures for damage control
Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
Provide excellent service to all Production Support clients and business partners
3-4 years of experience
List any specialized skills, experience, abilities, and knowledge required:
Ability to correlate symptoms of an issue with procedures in a runbook, and execute on same
Linux or Windows Amin experience a plus
Perl (or Python, groovy, etc and Shell Scripting
SQL and Oracle Database administrative experience
Java and Middleware Software Support Experience
Financial Equity and Options Markets Experience a plus particularly with Futures and FOREX
Strong learning agility, curiosity and problem solving skills
Solid written and verbal communication skills
Ability to act independently with limited supervision within scope of responsibility.
Leadership skills. Ability to take charge and lead others in service restoration
Ability to cross train and provide direction for other associates
Ability to practice Continuous Process Improvement
Proven skills with software archaeology; the ability to troubleshoot, sometimes without detailed, updated documentation, and without constant guidance