Job Title: Lead UI/UX Researcher
Job ID:37878
Location: El Segundo, CA 90245
Duration: 24-36 Months
Interview Process: Phone/WebEx
Number of Positions: 1
Candidate should have Online Portfolio.
Candidate required to be a U.S. Citizen or U.S. National
** Local Candidates are ideal, but we will consider anyone willing to work Pacific Time zone. Role can be remote.
** Hours are 9-5 PST. OT on rare occasion must be pre-approved by mgr.
Required Skills:
UI/UX Leadership exp:
UX Research:
Online Portfolio:
Prior Media Project exp:
Top 5 Skills / Additional Job Posting Description Details *
TOP 5 SKILLS REQUIRED:
1. 2-3 years of experience leading design research efforts across the product development lifecycle of at least one successfully launched product or service
2. Candidate must have examples of how they applied research experience to influence decisions at various points in the product development lifecycle
3. Must demonstrate strong research skills, including research design, study moderation, and qualitative/quantitative analysis
4. Must be able to collaborate actively as part of a cross-functional project team
5. Must have excellent interpersonal and communication skills
DIRECTV has consistently been recognized for best-in-class customer service and user experiences. We deliver your TV, your way by creating deeply personal digital experiences that keep more than 10 million people connected to what matters most – across devices and around the globe. And it’s the great people we have behind the scenes who make this all possible. We are energetic, idea-driven people who are passionate about shaping the future of the digital entertainment world. So, if this sounds like you, come show us what you’ve got.
DIRECTV is looking for a seasoned User Experience Researcher to join the User Experience and Research Team to help lead research that inspires and informs new experiences for our customers. We are looking for someone who has experience using their research skills to evaluate how well designs and products meet the needs of target customers and to identify innovative solutions. The role requires the ability to champion a human-centered design process throughout the product development cycle, working closely with designers, product managers, and engineers to help shape our next-generation experiences.
The candidate must be a strategic, independent, self-motivated, creative, and professional researcher capable of executing a broad array of design research methods with an emphasis on evaluative testing. The candidate should be able to effectively advocate for the needs of users and influence business decisions by synthesizing research results with market trends and competitive insights relevant to the business context.
**Key Roles and Responsibilities**
At a Senior level, the role includes being able to lead the overall user experience design for medium to large projects and independently execute research tasks in the areas of ethnography, user needs analysis, interaction design recommendations, and usability testing. Within projects, the role includes accountability for the outcome of research; applying principles of good User Experience research to all work; helping translate User Experience research findings into design decisions; understanding business objectives and how to balance them with user needs; and, developing and analyzing business requirements to define and improve applications and business processes. The role requires advanced skill in interpreting design principles and standards to evaluate effective designs. It also requires the ability to independently conduct research using various research methods - usability testing (formative and summative), ethnographic/field studies, surveys, card sorting, personas, time-in-motion studies, heuristic evaluations, and data analysis. Advanced skills in both qualitative and quantitative analysis are required. Supervision will be provided for large or complex projects.
Roles & Responsibilities:
1) Collaborate and innovate alongside UX/UI designers, ideators, and prototypers to create best in class interactive products.
2) Define, execute, and iterate on visual and experience design patterns, flows, and interactions for the DIRECTV brand and product initiatives across all screens.
3) Execute at all levels of the design process, from early sketches and low-fidelity prototypes to design specifications, user acceptance testing, and implementation support.
4) Partner with content, development, and product teams to create new products and features support and enhance cross-platform experiences and strategies.
5) Help to foster a fun, collaborative, and supportive culture in which we make career-defining work.