Job Description :
Position - Lead Lab Technician
Location Spring TX (Local required Onsite role)
Duration 12 months plus
Technical Skills:
Bachelor's degree with 5-6 years' experience
Highly familiar with Enterprise Rack and Tower systems. Experience with ProLiant Systems is preferred
Expertise with Driver and Firmware upgrade on data center components (ex. ROM, CPLD, iLO etc.)
Proficient in reconfiguring hardware correctly, especially CPUs.
Good understanding of Windows, Linux, VMware and how to configure storage and network I/O cards under these OSes.
Basic network design, installation, configuration including switches, routers, and firewalls
Knowledge of and experience with layers 1-3 on OSI network stack
Troubleshooting, switch configuration, port assignments, cable changes
Some experience on any type of lab reservation system will be a plus.
Should be able to lift 30lbs and rack/stack hardware from equipment racks
Ability to recognize and create diagrams the server/network topology
Familiar with Industry standard virtualization i.e., VMware, Hyper-V
Prior experience of managing a team of 2-3 junior members.
Process Skills :
General OS administration including Windows, Linux, RHEL, VMware
Hardware management, support, firmware/bios maintenance for all HPE technologies
General hands on end-to-end, troubleshooting of hardware, software, and applications
Document processes for delivering services, implementation, configuration, topology
Collaborative support of R&D business equipment and provide steady state operations
Assist with lab logistics including rack moves, changes, inventory management, storage area, shipping and receiving as needed
Provide "hands/eyes" support for all devices (LAN connections, HW, servers) and related operations (for example, build, system monitoring, incident diagnostics, troubleshooting, resolution and escalation) as required to meet the organization's requirements.
Behavioural Skills:
Good communication and organizational skills at technical and managerial levels
Ability to quickly react and recognize an escalation to mitigate engineering downtime or impact
Accustomed to working with highly visible, critical projects distributed across multiple regions with aggressive timelines
Possesses highly effective problem solving and business process analysis skills, focused on finding ways to streamline operations, utilizing people's strengths to improve processes, and make for a more effective workplace
Adept at using Office Pro tools including Excel, Visio, Word

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