Job Description :
Position: L2 Support Specialist
Location: Salt Lake City, UT
Job Type: Full time - Permanent
Domain: Banking- Financial Services

Job Description:
L2 Support Specialist to work in Application Support/Maintenance project.

Responsibilities:
Work actively with team members to analyze and resolve application issues
Identify defects, discrepancies, and trends by ways of code debugging or log analysis
Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
Adopt various tools developed by engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
Identify alerts / processes that can be automated and then work with Engineering team in automating them
Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
Actively participate in Change management process with view to manage risk in production environment
Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
Develop reports that provide trending statistics to track and manage application health and support service performance

Primary Skills (Must have Skills)
Unix/Shell/Perl scripting
Databases: SQL/Sybase
Change management
Incident management
Production Support

Secondary Skills (Good to have)
Java/Python/C++ programming