L2/L3 Production Support (DevOps, Release Engineering, and with a Salesforce deployment focus.)
Location: Atlanta, GA (Preferably local candidates local candidates preferred Either from Charlotte, NC or Atlanta, GA)
The candidate will be responsible for:
- Strong experience working with Salesforce application deployments (Metadata)
- Providing L2/L3 production support for build, deployment, and infrastructure operations across multiple environments.
- Managing and executing application deployments and coordinating release activities with development and QA teams.
- Monitoring production systems for performance, availability, and stability; identifying and resolving incidents proactively.
- Supporting and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI.
- Troubleshooting and resolving build or deployment failures in real-time to minimize business impact.
- Automating repetitive operational tasks using scripting (Python, Shell, or PowerShell) and DevOps utilities.
- Administering source control and artifact repositories.
- Supporting cloud infrastructure environments, assisting with environment setup, and patching.
- Performing root cause analysis (RCA) for recurring issues and implementing permanent fixes.
- Participating in on-call rotations and providing weekend production support for deployments or incidents.
- Maintaining comprehensive documentation for build, release, and operational processes.
Required Skills & Experience:
- Experience in DevOps, Build & Release Management, or Production Support roles.
- Strong knowledge of CI/CD automation, infrastructure management, and deployment orchestration.
- Hands-on experience with tools such as GitLab, Nexus, or Artifactory.
- Familiarity with cloud platforms
- Working knowledge of containerization (Docker) and orchestration (Kubernetes).
- Strong analytical, troubleshooting, and problem-resolution skills.
- Excellent verbal and written communication skills.
- Willingness to work second shift, participate in on-call, and support weekend releases.
- Familiarity with monitoring and logging tools (Splunk, Dynatrace etc)
- Understanding of ITIL processes (Incident, Problem, and Change Management).
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Preferred Qualifications:
- Experience supporting Salesforce or MuleSoft deployments within a cloud or hybrid ecosystem.
- Scripting or automation experience in Python, Shell, or PowerShell.