Job Description :
Hi, Hope you are doing good. This is Harsh from E-Solutions Inc. I have some urgent requirements with one of my client. Please go through the Job Description and let me know your interest. In case you are not interested, it will be nice to let your friends/colleagues know of this position who may be a potential fit. Role : Desktop Engineer Location: San Diego, CA Open: C2H (8 months) Job Description: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc (a) Desk side engineer for technical support for customers and their networked computers and peripherals. (b) Interface with multiple levels of end users, management, VIPs and local technical staff. Duties include (but not limited too) - Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, BlackBerrys, and LAN cable drops - Troubleshooting and resolving software issues; reimaging computers/hard drives - IMACD function including installation and decommission. - Backing up and restoring settings and associated systems administration activities - Taking ownership of issues through to resolution on all appropriate requests. - Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information. - Move equipment associated with escalated help desk incidents and service requests - Performing asset inventory activities as needed. - Trains and orients staff on use of hardware and software. - Recommends and / or performs upgrades on systems to ensure longevity. - Works with procurement staff to purchase hardware and software. - Performs other duties as assigned. Desired Experience: At least 3 years of experience in the field or in a related area required Strong Microsoft Office skills (Outlook, Word, and Excel) Strong Microsoft operating System installation and troubleshooting skills Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers Broad experience of IT with basic understanding of Networks, Servers and Telecoms Strong customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills Must be detail oriented and self-motivating Background security check required Experience including remote control of PCs and video conferencing knowledge Thanks and Regards, Harsh Awasthi O M India: Account Manager | E-Solutions Inc. Email: Skype: Hangout: 2 N. Market St., #400, San Jose, CA, 95113 e-Solutions Inc. is a 15 year old company having 15 Global Offices with more than 1000+ IT and Software professionals working on cutting edge technologies and serving fortune 2000 companies all over the world. Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability. Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove" and include your "original email address/addresses" in the subject heading. Include complete addresses and/or domain to be removed. We will immediately update it accordingly. We apologize for the inconvenience if any caused. If you have erroneously received this message, please delete it immediately and notify the sender. Before opening any attachments please check them for viruses and defects. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. (e-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability)
             

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