Job Description :
Hi, This is Bavithra from AVTECH Solutions Inc. I have an Open Requirements for this below Position. Please go through the Job Description and are you comfortable for this position reply me. Role : Desktop Support with Insurance domain Location : Madison, WI USA Total open positions : 10 Duration: 12+ months Client: Syntel Position Overview Function: Providing accurate information to customer Activity: o Taking calls for insurance members o Entering accurate information in system o Good listening and Communication skills o Back office processing Technical skills needed : o MS Office o Database/Query o Spreadsheets/Excel o Presentation software/Powerpoint o Programming/Coding (including web-based) o Experience with data analysis/visualization tools o Cloud technology experience, if any Roles and Responsibilities KPO and KPI o Quality of the calls to be minimum 98% o Meeting set production target within TAT o Attendance to be 90% o Discipline o PKT [Process Knowledge Test] 80+ o 1 Idea for process improvement every year Position Requirement Educational Qualification: Graduation Domain Experience 2+ years' of work experience Flexibility of working in shifts, Retirement Life insurance & AD&D Consumer lending Credit union protection Investments Executive Benefits & Funding Insurance background is a must Work Experience: 2+ years' of work experience Flexibility of working in shifts, Insurance background is a must Customer service experience Multitasking Data/analytics experience Direct-to-consumer marketing experience Project management experience Experience with process improvement tools/methodologies Scrum experience Automation experience Organization/Planning Influencing/Sales Management/Mentoring Communication (Verbal) Communication (Written) Communication (Presentation) Liaising (Technical/Non-technical) Financial Acumen Call center workflow management Claims processing Problem solving Attention to detail Call center experience Expected Behavioral Competencies Insurance Domain & Functional Knowledge is must Communication Skills Oral and Written is must Analytical Problem Solving & Decision-Making is must Regards, Bavithra | Recruitment Lead AVTECH Solutions Inc (Voice (Fax) mailto: Linkedin: :// Certified by Mid-States National Minority Supplier Development Council Certified Minority Business Enterprise (MBE) AVTECH SOLUTIONS Inc., is an E-Verified Employer