Job Description :
This is Suganya from Avtech solution Inc,
Hope you are doing great! Please review the following job description and let me know if you are available and willing to apply

Job Location:Business Analyst - ERP/SAP
Location: Milwaukee, WI
Duration: 12+Months
Job Requirement:
Strong domain expertise in the area of Contact to Service processes for life sciences and medical equipment manufacturing
Experience of working in highly regulated life science, medical devices, pharmaceutical industry and familiarity with any regulatory requirements relevant to industry business processes.
Deep understanding of omni-channel customer service frameworks, ability to write UX requirements for persona driven cross channel service experiences.
Serve as key IT liaison to document business and system requirements for CRM, ERP and Contact Center KPIs
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Expertise in Salesforce CRM processes for customer service, contract pricing in Oracle CPQ and SAP ERP processes.
Experience in SCRUM or SAFe Agile delivery model. Deep understanding of process decomposition, ability to define user stories and deliver detailed requirements and user acceptance criteria.

Suganya| Recruiter
AVTECH Solutions Inc.
Phone EXT: 511

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