We are seeking a highly experienced Jira Technical Specialist Lead Engineer to oversee enterprise-level Atlassian environments, primarily focusing on Jira Software, Jira Service Management, and Confluence. The ideal candidate will bring deep hands-on expertise in Jira customization, integration, workflow automation, performance optimization, and platform governance. This role requires strong technical leadership, the ability to collaborate with cross-functional teams, and responsibility for guiding large-scale Jira transformation initiatives.
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Lead the administration, configuration, customization, and optimization of Jira Software, Jira Service Management, and Confluence for enterprise environments.
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Design and implement complex workflows, custom fields, screens, permission schemes, automation rules, and integrations with external systems.
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Provide expert-level support for Jira and Confluence upgrades, patching, performance tuning, and security configuration.
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Work closely with business stakeholders to gather requirements and translate them into scalable solutions.
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Manage Jira plugins and marketplace apps, including procurement, evaluations, troubleshooting, and licensing.
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Develop dashboards, reporting solutions, and data analysis for project tracking and performance metrics.
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Implement best practices, governance standards, and usage guidelines across multiple development and support teams.
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Oversee and mentor junior administrators and provide guidance on Atlassian platform usage and optimization.
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Drive automation initiatives using Jira Automation, ScriptRunner, REST APIs, and integration platforms.
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Partner with DevOps, Infrastructure, and Application teams to integrate Jira with CI/CD pipelines, version control tools, and enterprise systems.
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Manage system backups, disaster recovery planning, and environment migration activities.
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Document system configurations, processes, and standard operating procedures.
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Minimum 12 years of IT experience with at least 8 years focused on Jira/Atlassian administration and engineering.
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Deep hands-on experience with Jira Software, Jira Service Management, Confluence, and related Atlassian ecosystem tools.
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Expertise with complex workflow configuration, automation rules, scripting (ScriptRunner Groovy preferred), REST APIs, and webhooks.
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Strong experience performing upgrades, scaling Jira instances, and optimizing performance in enterprise settings.
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Solid understanding of Agile and ITSM frameworks including Scrum, Kanban, and ITIL.
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Demonstrated experience integrating Jira with CI/CD, Git, Jenkins, ServiceNow, and other enterprise tools.
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Strong SQL, database concepts, and data analytics capabilities.
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Proven ability to lead technical initiatives and communicate effectively with both technical and business stakeholders.
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Hands-on experience managing plugins and marketplace applications.
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Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
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Atlassian Certifications such as ACP-620, ACP-120, ACP-400, or equivalent.
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Experience with Atlassian Cloud migration, Data Center administration, or hybrid environments.
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Knowledge of incident, problem, change, and service request management processes.
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Experience with Linux/Windows server administration and infrastructure automation tools.
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Understanding of security architecture, SSO, SAML, and identity access management.
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Familiarity with reporting tools such as Power BI, Tableau, or advanced Jira dashboarding.