Job Title: Jira Admin
Location: New York, NY (Onsite)
Job Description:
o Administer and troubleshoot Atlassian Cloud tools primarily Jira and Confluence including project creation custom field management automation and global administration o Manage Jenkins CICD platform including server administration on AWS pipeline support and troubleshootingo Support additional tools such as Postman SonarQube TestRail and GitHub including GitHub Actions and basic scripting o Provide customer service via Jira ticketing and Slack channels responding to user queries and supporting multiple teams o Assist with troubleshooting AWS infrastructure servers autoscaling groups load balancers security groups
Required Skills Experienceo Strong knowledge of Atlassian Cloud administration JiraConfluence o Atlassian professional certification is a plus but not required o Experience with Jenkins administration and CICD conceptso Familiarity with AWS administration and troubleshootingo Proficiency with Git and GitHub including GitHub Actionso Scripting skills in Python or Nodejs with willingness to learn new scripting languages as needed o Ability to manage and troubleshoot automations in Jira visual builder and Script runner scriptingo Strong customer service and communication skills for realtime support o Comfortable with global administrator responsibilities and the associated risks
Work Environment Logisticso Preferred working hours 9 to 5 Eastern Time but flexible on location US nearshore or Pacific Time acceptableo Willingness to learn and adapt to a fastpaced highresponsibility environmento Customer service and willingness to interact with multiple teams are essentialo Exposure to a variety of DevOps and QA tools is beneficialo Crosscoverage and collaboration with other team members expected