Job Description :
Location :Detroit,MI

Local candidates

The associate should be hands on Technically in JAVA/J2EE and preferable to have knowledge in one of monitoring tools – Splunk/App Dynamics/Science Logic

Act as the Single Point of Contact for Delivery for the project

Responsible for End to End Service Delivery for the portfolio / LOB being managed

Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations

Coordinate with offshore teams as necessary during project delivery.

Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals.

Resolving all customer requests, issues / escalations in a timely manner.

Adopt and implement organization initiatives like ''Best in Class'', Pinnacle, Innovation programs etc.

Participate in Customer review / governance meetings to discuss on Service performance, project issues and improvement opportunities