Position: Infrastructure Project Manager
Location: Evansville, IN.
Duration: Long term Contract
Client: Infosys
Job Duties /Responsibilities:
· Sound knowledge of infrastructure
· VMware, Windows Admin, Linux experience a plus.
· Experience managing data center projects would be ideal
· Strong Vendor Relationship Management skills
· ITIL Global Process Experience preferred
· Familiarity with Service Now
· Experience operating with a PPM
· Project Technologies: Data Centers, Cloud Technologies, and MS Dynamics, Support Services
· Clear understanding of industry standard IT infrastructure platforms, terminology, and leading providers,
· including Datacenter, Server & Storage
· Achieves and maintains expert level understanding of contact center and industry KPIs, service metrics, and
· systems used to generate and track these figures including the equations and methods used to derive correct
· results.
· Analyze, plan and develop requirements and standards in reference to scheduled projects
· Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working
· toward established milestones
· Hold regular technical team meetings to determine progress and address any questions or challenges
· regarding projects
· Establish and implement training processes and strategies for all technical personnel
· Determine and define clear deliverables, roles and responsibilities for staff members required for specific
· projects or initiatives
· Recruit and train exceptional employees to fulfill posted positions within the technical department
· Identifies emerging program risks and communicates to leadership mitigation plans.
· Planning/organizing — able to prioritize activities and manage multiple tasks.
· Quality control— demonstrates accuracy in configuration and documentation, with a desire for
· standardization.
· Dependability— consistently at work and on time, ensures follow-up with customers.
· Teamwork – works well with co-workers, including cross-training on technology.
prashanth rachakonda