Job Description :

REMOTE JOB:

PRIMARY RESPONSIBILITIES:
Represent Uniphore and be the face of organization in front of customers 
Participate in business requirements workshops 
Collaborate with internal and external customers, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution 
Own the responsibility of onsite installation, integration testing, user acceptance testing and production launch of Uniphore’s solutions 
Understand and articulate value proposition of Uniphore’s solution 
Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity 
Task assignment/tracking status/Team Management 
Influence and contribute to Uniphore’s product road-map 
Understand customer needs and requirements from Uniphore Speech Analytics, Virtual Assistant and Speech Biometrics based solutions 
Understand language, accent, colloquial and context related needs basis
CAREER EXPERIENCE AND COMPETENCIES
2+ years experience required 
Must have hands-on experience with software installation/deployment/configuration on Windows/ UNIX based production environments 
Must have Programming / Scripting experience in PHP, Python, Java, Unix Shell, SQL scripting with Ansible automation experience 
Must have good knowledge of Postgres, SQL Server database technologies – database administration, tuning, detect and resolve database problems 
Must have good Knowledge of disaster recovery, including creating disaster recovery plans for the environment, helping to document procedures, and planning and testing recovery procedures in a remote backup environment 
Must have experience with Amazon AWS and other cloud platforms 
Nice to have Contact Center knowledge and experience

             

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