REMOTE JOB:
PRIMARY RESPONSIBILITIES:
Represent Uniphore and be the face of organization in front of customers
Participate in business requirements workshops
Collaborate with internal and external customers, business analysts, etc. to support documentation of business, functional, and non-functional requirements for the solution
Own the responsibility of onsite installation, integration testing, user acceptance testing and production launch of Uniphore’s solutions
Understand and articulate value proposition of Uniphore’s solution
Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity
Task assignment/tracking status/Team Management
Influence and contribute to Uniphore’s product road-map
Understand customer needs and requirements from Uniphore Speech Analytics, Virtual Assistant and Speech Biometrics based solutions
Understand language, accent, colloquial and context related needs basis
CAREER EXPERIENCE AND COMPETENCIES
2+ years experience required
Must have hands-on experience with software installation/deployment/configuration on Windows/ UNIX based production environments
Must have Programming / Scripting experience in PHP, Python, Java, Unix Shell, SQL scripting with Ansible automation experience
Must have good knowledge of Postgres, SQL Server database technologies – database administration, tuning, detect and resolve database problems
Must have good Knowledge of disaster recovery, including creating disaster recovery plans for the environment, helping to document procedures, and planning and testing recovery procedures in a remote backup environment
Must have experience with Amazon AWS and other cloud platforms
Nice to have Contact Center knowledge and experience