Job Description :
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-Work trouble tickets from ticketing system
-Manage the Help Desk email queue
-Solve issues via desk side visits and through remote desktop
-Answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-Work in a small call center environment
-Maintain a positive outlook, be professional, and provide excellent customer service


Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week
 


Required/Desired Skills

 


 





Skill
Required/Desired
Amount
of Experience




4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Required
4
Years


Experienced in PC (desktop/laptop/thin client) support - both desk side and remoteye
Required
4
Years


Windows 7/10 installation, patching, and troubleshooting
Required
4
Years


Windows7 to Windows10 Migration
Required
4
Years


Ability to troubleshoot issues with Microsoft Office 2010/2013/2016
Required
4
Years


Windows networking TCP/IP Configuration and troubleshooting
Required
4
Years


Escalate issues to next level support and or management accordingly
Required
4
Years


Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
Required
4
Years


Demonstrated experience providing support with remote tools
Required
4
Years


Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Required
4
Years


Troubleshoot desktop and network printers issues
Required
4
Years


Experienced in Windows networking TCP/IP configuration and troubleshooting
Required
4
Years


Experience in Google device (Chromebox/Chromebook) support
Desired
4
Years


Experienced in support of the Google Office Suite of products
Desired
0
 


Experienced in Apple device (iPad, MacBook and iPhone) support
Desired
0
 


Thorough understanding of Microsoft Active Directory - client side
Desired
0
 


Ability to use industry standard remote tools - preference for SCCM
Desired
0
 


Experience with virtual desktops is a plus
Desired
0
 


Experienced with hard drive encryption - preference for Bitlocker and McAfee
Desired
0
 


Industry certification (A+, Network+, MCP, etc
Desired
0
 


Ability to modify system registry (regedit)
Required
4
Years




 


 

Client : CAI