Avtech Solutions Inc
Indianapolis, IN
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Job Description :
Hi Folks, Good Morning! Hope you're doing great !!! I am a Staffing Specialist at Avtech Solutions . I am reaching out to you on an exciting job opportunity with one of our direct clients. Please find the JD below: Position_1: Title: Incident Manager Location: Moline IL Duration: Full Time Good understanding of ITIL V3 / 2011 framework Good Knowledge in Infrastrcuture services to have a reasonable understanding of Cost Management principles to have practical experience of continuous improvement methods and techniques to have a good understanding of statistical and analytical principles and processes to have a good understanding of available and emerging IT technologies ITIL Expert / Foundation Certification Technical Certification in any one or multiple domains (Windows/Unix/Storage/Networking) will be desired Position_2: Title: NOC Engineer Location: Moline IL Duration: Full Time Responsibilities Monitor the network and infrastructure for the enterprise Experience in Application Specific Monitoring tools Verify and validate the issues within environment Work in conjunction with the Incident Commander and assist them in engaging resources as required. Overseeing all Priority 1, Priority 2 tickets through to restoration of service including Priority 3 incidents as warranted; Able to use the tools provided to triage and escalate critical and major issues within the environment Escalate incident tickets as required; Facilitate teleconference forums; Remaining engaged through to service restoration and ensuring senior leadership is aware of activities being carried out Deliver quality of service by adhering to Symantec's methodologies and standards Experience and conversant in the use of incident, problem and change management processes according to the ITIL framework. Be an effective team player and be able to work closely with team members from various locations Experience in working with ITSM tools and also working knowledge on ITIL framework Be self-starters and actively pursue the best outcome by following up in a timely manner Ability to follow processes set in place for the team and execute the same with perfection Providing 24-hour, 7-day a week support on a rotational basis;
             

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