Hi All,
Greetings from SoftPath Technologies!
PFB urgent Contract requirement with our direct client . Complete JD is below. If you are interested pls share your resume ASAP.
Role: Genesys Pure Cloud Consultant
Exp: 7+ yrs
Location: Louisville,KY
Roles/Responsibilities
Strong experience with Genesys products: installation, configuration and troubleshooting .
Nice to have Nuance Development experience. . Required to have Java background ·
In-depth understanding of Genesys architecture for all mentioned components ·
Understanding of Genesys HA architecture, including functionality of related 3d party components
· Understanding of Genesys Disaster Recovery architecture, including functionality of related 3d party components
· In-depth understanding of Genesys Framework, IVR, eServices, Routing, Recording and Reporting
· Experience in communications with customers representatives
· Be able to understand and analyze business needs with to call center implementation to develop, design and help deploy state-pf-the-art call center solutions
Rashmi