Job Description :

Hi All,

 

Greetings from SoftPath Technologies! 

PFB urgent Contract requirement with our direct client . Complete JD is below. If you are interested pls share your resume ASAP. 

Role: Genesys Pure Cloud Consultant

Exp: 7+ yrs

Location: Louisville,KY 

 

Roles/Responsibilities

Strong experience with Genesys products: installation, configuration and troubleshooting .

Nice to have Nuance Development experience. . Required to have Java background ·

In-depth understanding of Genesys architecture for all mentioned components ·

Understanding of Genesys HA architecture, including functionality of related 3d party components

· Understanding of Genesys Disaster Recovery architecture, including functionality of related 3d party components

· In-depth understanding of Genesys Framework, IVR, eServices, Routing, Recording and Reporting

· Experience in communications with customers representatives

· Be able to understand and analyze business needs with to call center implementation to develop, design and help deploy state-pf-the-art call center solutions

 

 

Rashmi 

 

 



Client : Direct Client