Job Description :
Job Title : Genesys Developer
Location:- Louisville
8 Plus years of software development experience and Pure Cloud Development experience
Strong Contact Center fundamentals in design, data structures, algorithms, problem solving and complexity analysis in the Genesys cloud based software platform
Ability to design scalable real time systems
Experience in designing and implementing RESTful Services
Integrating experience with IVR, IVA, CRM (Salesforce, MS Dynamics) and WFM Systems
Experience in applying design patterns and separating concerns in a distributed system
Experience in building predictive algorithms using Python, R,NLP engines
Conversational AI building and integrating with third party chatbots, Google, Amazon lex and IBM Watson
Experience in designing and implementing pub/sub asynchronous applications
Must be highly proficient in Java and Java Script
Must have experience working within an Agile / Scrum team
Positive and enthusiastic attitude with a strong sense of ownership