Job Description :
Role: ITSM Tool Analyst (ServiceNow)
Location: Baltimore MD
Experience: 3+ Yrs
Candidate should have good Admin / Configuration / Development knowledge of:-
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM
Content Management: - developing ESS page.
UI Actions / UI policy / Access Control Lists, etc.
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL’s for controlling the security mechanism in Service Now
Domain Separation and designing the Process and data flow within various domains
Experience with Web technologies/AJAX
Developing Composite Service Requests within Service catalog Module
Experience in different Integrations using web-services / MID Server, etc.
Configuring complex reports
Understanding and debugging of system logs
Thanks & Regards,
Vijayakumar R
Talent Acquisition Specialist
Work Ext: 423 | Dir
Email: .