Job Description :

Job Summary:??• ?Provides Tier 1 software and hardware support.

Responsibilities:??• ?Enters call data into tracking system.
• ?Diagnoses and resolves problems using documented procedures and checklists.
• ?Assists with the resolution of application, hardware and software problems.
• ?Escalates problems to higher level technical support professionals when necessary. ?• ?Completes end to end

desktop activities for installs, moves, adds, changes, updates and projects. ?• ?Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.

• ?Validates IT related assets. Complexity of Work:

• ?Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Personal Protective Equipment:

• ?Follows Standard Precautions using personal protective equipment as required. Licensure / Certification / Registration:


• ?HS or Equivalent.
High School or Equivalent required. Associate's Degree preferred.

Minimum Qualifications

Work Experience:

• ?Two to three years of relevant work experience required. • ?Valid driver's license and clear driving record required.
Competencies Target

• ?IPR0010 Accountability 2-Fully Proficient
• ?IPR0030 Responds to Change 2-Fully Proficient • ?IPR0050 Communication 2-Fully Proficient
• ?IPR0070 Teamwork 2-Fully Proficient
• ?SHR0300 Service Excellence 2-Fully Proficient


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