Job Description :
Job: Deskside support L3 Location: Fort worth TX Rate: $Negotiable Primary Location: The IT Senior Support Specialist is primarily responsible for providing Level 3 support to end users and assisting L 1 & 2 Technicians when needed, primarily located from a central "Gold Tier Site" such as a client HQ. Some (vehicular) travel may occasionally be involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed in elevated situations. The successful candidate will possess advanced technical knowledge in the multiple fields, as well as exceptional interpersonal skills. The candidate should be well versed in script creation to support automated software installations, patches and other updates as well as automated data transfers, etc. The candidate should also be versed in technical writing in order to create process and procedures documents. The Senior Support Specialist will act as a Subject Matter Expert in all areas of Deskside Support and will assist other technicians as needed. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 7/10 OS issues. Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Create scripts to automate processes and installations Create new documentation and update existing documentation with