Job Description :
Designation: Sr. Analyst/ Specialist Level: L2 Band: E2 Experience: 4-8 Years Job Description role To provide and ensure the effective and efficient operation of the Desktop environment including Desktop PC's, Laptops and Printers. This job role requires traveling within Nottingham. Travel throughout the UK and Europe to address project specific needs may be required. Required Skills Ability to configure and deploy desktop environments in accordance with the agreed standard configuration to authorized users. Experience in Apple products: Mac OS X. Experience in Microsoft Windows 7, Windows 10 and desktop related applications with basic understanding on Networking protocols and troubleshooting. Should have knowledge on basic Active directory roles and functions. Ability to troubleshoot network printers Ability to Install or remove hardware and / or software using supplied installation instructions and tools. Capable of conducting tests of the hardware and/or software affected using supplier test procedures and diagnostic tools. Correct malfunctions. Document results in accordance with agreed procedures. Manage the repair of desktop equipment through the effective management of third party suppliers. Knowledge of working on an ITSM tool - Remedy/Service Now Windows 7/ Windows 10 certification Dell certification (Desirable) Comptia A+ certification Aware of security best practices in workplace environment. Ability to diligently deal with high profile users with excellent verbal and written communication skills.

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