Job Description :

This will be an overnight position from 12 am to 8 am in the data center and remote work is not possible.

The Datacenter Operations Analyst is:
• Responsible for monitoring and supporting all production applications and equipment taking appropriate proactive and reactive action to maximize uptime of production systems.
• The analyst will report to a Datacenter Operations Supervisor.
• Monitoring and Application/Environment Support
• Monitor and support production applications
• Monitor Server Hardware
• Escalate production problems and issues as required
• Coordinate the resolution of application problems with all required support teams and customers
• Support and maintain daily, weekly, monthly, and yearly production job schedules
• Troubleshoot production applications
• Develop, Implement, and support monthly production application performance metrics (Problem Management)
• Develop, Implement, and support monthly production server performance metrics (Problem Management)
• Monitor incident/request queues to ensure customer requests are prioritized correctly and remediate within communicated service level agreements.
• Monitor and log data center physical access.
• Other duties as defined by team leadership.
Primary Skill Set for this role:
• 2+ years working in a data center with a 7x24x365 shift rotation schedule
• 1+ years’ experience with data center cabling
• 1+ years’ experience with server backup software


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