Job Description :
Job Type: Fulltime / Contract

Location: Basking Ridge, NJ

End Client: Verizon

Implementation Partner: Innova Solutions

Job Insight:

The Verizon Digital Personality team is a new internal group tasked with designing and delivering a voice and UI based conversational agent that simplifies

every customer experience, from sales, to service, to managing the connected life Verizon enables. The team is looking for a Conversational Content Specialist

to help further develop the voice and UI of their conversational agent.


As a Conversational Content Specialist, you will be part of a team that will drive the operationalization and Q.A. our personality?s expression across mobile

apps, IVRs, as well as proprietary, and third party devices. Working within a product team, you will be responsible for helping build the content and guidelines

that serve as the brain of our personality.

Required Skills:

Bachelor?s degree or three or more years of work experience.

2 or more years of copywriting experience, especially developing brand voice.

Experience writing for conversational design (VUI, chatbot, etc or writing brand-based dialog a plus.

Ability to intake feedback and refine it into actionable requirements.

Even better if you have:

Experience writing in accordance with personality attributes a plus.

Experience defining actionable style guide elements.

NLP experience a plus.

Ability to be a team player with strong analytical and communication skills.