Job Description :
Job Title: Technical Writer
Location: Raleigh, NC & San Jose, CA
Duration: 6+months
Rate: DOE
Job Description:
Responsibilities Create and maintain high quality Techno Functional Support and setup docs for Global Service Logistics operations (GSLO) front line support team. Involve in scrum team meetings and KT sessions Involve in UAT test case to understand the scenarios and results Capture the defects as part of UAT and document the defect resolutions Create and maintain GTST websites Collect feedbacks on documents created from front line support incident management team members and validate with support readiness manager Editing and compilation of ISO documents in all value streams i.e., Source to stock (S2S) and order to returns (O2R) and Enablers and support the business (STB) in GSLO.
Desired Profile: 5+ Years of experience in high tech industries in tech writing, production support, Business operations Excellent written and verbal communication skills Self-starting capabilities and own the deliverables on time Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts Skills Required: Excellent writing and communication skills Oracle ERP functional knowledge including inventory, shipping and order management Pega knowledge (basic understanding of the key functionalities) B2B and MuleSoft basic knowledge Strong working knowledge on Microsoft
Qualification: University degree in computer science, engineering, management information systems or equivalent preferred