Job Description :
Job Description
1. Support the development and configuration of a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
2. Collaborate with team members to define, analyze, understand and document business and technical requirements.
3. Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
4. Formulate testing approach, test cases and document them.
5. Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
6. Participate / conduct code walkthroughs. Develop coding standards.
7. Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
8. Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
9. Create technical architecture, design and user guide documentation.
10. Conduct in-person and virtual training sessions for stakeholders as appropriate.
11. Analyze, troubleshoot, and remedy identified system issues.
12. Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.
13. Provide on-call support when Production issues occur.